Support
For integration or production issues, contact your Vpay technical account team with the details below.Include these identifiers
| ID | Where to find it |
|---|---|
checkoutSessionId | Response from start-payment or generate-payment-link |
transactionReferenceNumber | Your merchant reference in the request |
internalTransactionReferenceNumber | Vpay internal reference in start/link response |
X-idoperacion | Header you sent on the API request (if used) |
client_id | OAuth2 client ID (never send client_secret) |
| Timestamp | UTC time of the failed request |
HTTP status and type | From ProblemDetails response body |
Environment
Specify whether the issue occurs in sandbox or production, and the base URL used ({sandboxBaseUrl} or {productionBaseUrl}).
Security
Never shareclient_secret, full card numbers, or JWT tokens in support tickets. Redact Bearer tokens in logs.
Escalation checklist
- Reproduce in sandbox if possible.
- Capture the failing cURL (without secrets).
- Note the endpoint, request body (redacted), and full error response.
- Confirm terminal is active (
VPAY_005indicates provisioning issues).